Orthotrac clients are supported by our team of engineers, dedicated trainers and administrators. All of our team are highly trained in Orthotrac practice management and Carestream digital imaging software. We are ready to support, guide and train clients to utilise our software to meet their practices needs.
Our support desk is open Monday to Friday 8.30 – 5.30, we utilise remote desktop software as a support and training tool, plus onsite training can be arranged. All support calls are logged through our support portal, this powerful communication tool gives all parties access to calls, the progress of calls can be monitored and the knowledge base acts as a reliable resource for all users.
Our dedicated Orthotrac trainers support new and existing clients through their training requirements, as trainers they will work closely with practices and guide them through from the initial training plan to implementation and follow up support.