About Orthotrac

Orthotrac clients are supported by our team of engineers, dedicated trainers and administrators. All of our team are highly trained in Orthotrac practice management and Carestream digital imaging software. We are ready to support, guide and train clients to utilise our software to meet their practices needs.

Our support desk is open Monday to Friday 8.30 – 5.30, we utilise remote desktop software as a support and training tool, plus onsite training can be arranged. All support calls are logged through our support portal, this powerful communication tool gives all parties access to calls, the progress of calls can be monitored and the knowledge base acts as a reliable resource for all users.

Our dedicated Orthotrac trainers support new and existing clients through their training requirements, as trainers they will work closely with practices and guide them through from the initial training plan to implementation and follow up support.

your IT support team

Meet Your Team

Our team will help you to manage your practice efficiently by providing a dedicated training plan, training time and continuing support. We don’t just come in and get you started with Orthotrac and leave you to it……. we will support you continuously

Akheem

IT Support Engineer

In 2011 Akheem became a Microsoft Certified IT Professional and started his career in at Lloyds Banking Group, From here he decided to take his experience and knowledge and start working in the medical sector, providing software support for General Practitioners using the EMIS software. With almost 5 years of IT experience Akheem joined Orthotrac as an IT Support Engineer specialising in Microsoft SQL and our bespoke Patient Communications software

Alex

IT Support & X-Ray Engineer

Alex has since developed an interest in working with x-ray equipment and he has now completed two courses with Carestream to progress him into a qualified engineer on the 9000/9300/8100 systems. He still likes to get involved with the software and hardware side of the business but is primarily one of our X-Ray engineers.

Anne

Accounts

After moving to Ilkley in 2003 Anne joined Orthotrac as an Administrator and loved the diversity and development of the role which included the customer accounts. This led to Anne’s return to college as a mature student fully supported by Orthotrac, where she gained the AAT Accounting qualification in 2016; achieving MAAT status the same year.

Becky

Customer Support Manager

Becky joined Orthotrac as a Trainer in 2006 and obtained her City & Guilds City Adult Teaching Level 3 course. After almost 8 years of being on the road Becky decided it was time for an office based role and made a short career change to be a Project Consultant for a legal software company. She rejoined Orthotrac as Customer Support Manager in 2015. She leads the support team and manages customer support.

Beth

Clinical Application Specialist & Software Trainer (based in the Office)

Since starting her role at Orthotrac, Beth has gained an extensive knowledge of not only Orthotrac but also has developed a keen interest in digital imaging equipment and has established a role in the sales, training and implementation of the Carestream products in practices.

Chris

Senior I.T. Support Specialist

In 2000 he achieved a H.N.C. in Business Information Technology and joined Orthotrac as an IT Support Engineer. He is now responsible for the software functionality of the claim systems, data conversions, project work and internal IT systems. With experience of the Orthotrac software, SQL Server installations, networking and hardware he is involved in all aspects of customer support as well as providing mentor-ship to junior support staff.

Irene

Admin & Accounts

After 32 years at Circlip Irene was made redundant and in 2001 joined Orthotrac as an Administrator where she deals with customer accounts, Quickbooks and general office administration essential to the day-to day running of Orthotrac and its sister company 360 Visualise.

Kathryn

Administrator

Kathryn moved to Ilkley in early 2016 and joined Orthotrac as an Administrator, feeling immediately that she’d found her home as part of a dynamic and welcoming team. In her role, she assists with the day to day running of the office and works closely with clients to support their product warranty and servicing requirements.

Martyn

Senior I.T. Support & X-Ray Specialist

Since joining Orthotrac in 2009 as an IT support engineer, Martyn has developed his role and become an expert in x-ray diagnostics with his thorough approach to problem solving.
Martyn is qualified in installing and maintaining Carestream X-ray machines after passing his exams in France. When not out on the road installing x-ray machines, Martyn is on the help desk and planning the next install.

Mel

Clinical Nurse Specialist

Mel joined 360 Visualise in 2017 where she took on the role of Imaging Specialist. She runs our Dental Implant Scanning Centre and provides training and customer support on the digitial x-ray equipment we supply.

Rollo

Product Specialist and Installation Engineer

Rollo has developed an interest in working with x-ray equipment and he has now completed two courses with Carestream to progress him into a qualified engineer on the 9000/9300/8100 systems. He still likes to get involved with the software and hardware side of the business but is primarily one of our X-Ray engineers.

Tom